Rose Ariadne

I can't seem to download or open the files to use the product.

The most common problem customers experience with using the Simple Spell Casting System eKit is that they are trying to use the product on a mobile device or tablet.

If you are trying to use the product on a mobile device or tablet, please click any support link on this page to open a support ticket with your order information (either the email address you used to place the order, or your order number) and we will send you the special download link for mobile/tablet devices.

If you are NOT using a mobile/tablet device and you are still having problems using the course, make sure you have Adobe Reader installed on your computer along with Adobe Air.

Click here to get Adobe Reader.

Click here to get Adobe Air.

Also, there's a video tutorial on your download page that will walk you through the process of downloading, installing, and using each component of the course.

If you have followed all of this, or have any other problems, please open a support ticket by clicking any support link on this page.

Please include the exact problems you are experiencing along with the following information:

1. The exact type of computer you are using.

2. The name of course component(s) you are having problems with.

3. The exact details/error messages that you are experiencing.  It is important that we know EXACTLY what happens when you attempt to download, install, or open the files.